Hotel am Großen Waisenhaus – English guest guide

Arrival and check-in

Lindenstraße 28/29, 14467 Potsdam
Check-in: 15:00–22:00.

Reception is open daily from 07:00 to 22:00. Please contact reception if you are delayed or expect to arrive outside the stated check-in hours, so that your arrival arrangements can be clarified in advance.

By public transport

From Potsdam Hauptbahnhof, travel towards the city centre and the Dortustraße stop. From there, cross at the traffic lights towards Commerzbank, turn into Lindenstraße and continue for approximately 100 metres; the entrance is on the right. Check the current journey before travelling.

Plan your journey with VBB (external)

Departure and check-out

Please leave your room by 11:00 on your departure day.

If you plan to spend more time in Potsdam after check-out or have questions about departure, please speak to reception.

Parking

Limited spaces are available in the courtyard of the Großen Waisenhaus, approximately 200 metres from the hotel. Parking costs €12 per night per space. Advance reservation is required and spaces are subject to availability.

1. First come to the hotel at Lindenstraße 28/29.
2. Report to reception for directions and access information for your reserved space.
3. Park your vehicle and walk back to the hotel.

Please request a space when booking or before arrival. If the hotel spaces are full, reception can help you find other parking options.

Breakfast and dining

Our breakfast buffet is served on the ground floor, directly next to reception.

• Monday–Friday: 06:30–10:30
• Saturday, Sunday and public holidays: 07:00–11:00

The buffet includes bread and rolls, eggs, bacon, cold cuts, cheese, salmon and smoked fish, yoghurt, quark, fruit and muesli. Freshly pressed orange, apple or carrot juices are also offered.

Please tell reception about allergies, intolerances or special dietary requirements as early as possible. For lunch and dinner, restaurants and cafés can be found in the city centre and Dutch Quarter. Restaurant recommendations (German).

Free Wi-Fi

Wi-Fi is free during your stay. Open your device’s Wi-Fi settings, select the following network and enter the password exactly as shown, including capital and lower-case letters.

Connection problems?

1. Check that Wi-Fi is switched on.
2. Switch Wi-Fi off briefly and back on.
3. Select the correct network again and check the password carefully.
4. If the connection still does not work, contact reception on +49 331 6010780.

Your room

If you need help with room facilities, appliances or anything that is not working, please contact reception or use the guest request form below. Report problems promptly so that we can help during your stay.

Room cleaning

Hotel rooms are cleaned every two days. Towels are changed every two days or on request, at no extra charge.

Access to the building

The entrance is step-free. All rooms can be reached by lift. If you have specific requirements for the room or bathroom, please contact reception before arrival.

Useful services and information

Guest requests and reporting a fault

Tell us if something is missing, you need help or an item is not working. Please include your name and room or apartment number so that the right team can assist you.

This form is not a live chat. For urgent issues, call +49 331 6010780, or outside reception hours +49 172 9479443.

Name, room or apartment number and message are required. Your email address is optional and allows us to reply in writing. We use your details to handle your request. Privacy information for this form (German). The spam-protection question asks you to add two numbers.